At Hydro Healing, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase a membership, make a booking, or use our facilities and services.
Who We Are
Hydro Healing is a fitness and recovery facility providing gym access, sauna facilities, cold and hot plunge facilities, and wellness services. If you have any questions about this Privacy Policy or your personal information, please contact us:
We may collect and process the following information:
- Full name - Email address - Telephone number - Date of birth - Emergency contact information - Membership details - Booking and attendance records - Payment information - Website usage information - IP address and browser information - Communications sent to us through forms, email, or customer support enquiries
How We Use Your Information
We use your information to:
- Manage memberships and customer accounts - Process bookings and appointments - Process payments - Communicate important service updates - Respond to enquiries and support requests - Improve our website and services - Monitor facility usage and attendance - Meet legal, regulatory, and health and safety obligations
How We Collect Information
We collect information when you:
- Visit our website - Complete a contact form - Create an account - Purchase a membership - Make a booking - Subscribe to communications - Contact us directly - Use our facilities and services
Memberships and Bookings
- Hydro Healing uses GymFlow to manage memberships, bookings, scheduling, customer accounts, and related services.
- When you create an account, purchase a membership, make a booking, or manage your membership, personal information may be collected and processed through GymFlow and its associated service providers.
-Information processed through GymFlow may also be subject to GymFlow's own privacy policies and terms of service.
Payments
- Payments may be processed through secure third-party payment providers.
- Hydro Healing does not store full payment card details on its own systems.
- Payment providers are responsible for securely processing payment information in accordance with applicable laws and industry security standards.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Ensure website functionality - Improve user experience - Remember preferences - Monitor website performance - Analyse visitor behaviour - Support membership and booking functionality
Further information can be found in our Cookies Policy.
Sharing Your Information
We do not sell your personal information .We may share information with trusted service providers where necessary to operate our business, including: - GymFlow - Payment processors - Website hosting providers - Analytics providers - Email communication providers - Technology and support providers
Information is only shared where necessary to provide services or fulfil legal obligations.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services - Maintain business records - Meet legal and regulatory requirements - Resolve disputes - Enforce agreements
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Rights
Under UK data protection laws, including the UK GDPR, you may have the right to:
- Request access to your personal information - Request correction of inaccurate information - Request deletion of personal information - Restrict processing of your information - Object to certain processing activities - Request transfer of your information to another provider
Third-Party Websites Our website may contain links to third-party websites. Hydro Healing is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised "Last Updated" date.
Contact Us
Hydro Healing
Email: [email protected] If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.
